POSITION SUMMARY The Case Manager scrutinizes reports of investigations submitted by the Field Investigators to ensure accuracy, completeness, and timely submission to customer.
RESPONSIBILITIES
Conduct thorough first level review of cases;
Provide advice and guidance to investigators on investigative and formatting requirements;
Monitor pending cases to ensure compliance with delivery due dates and track submission of investigative leads;
Maintain quality that meets customer contract and OMNIPLEX’S performance expectations.
Identify trends in errors and communicate to Field Investigators.
Prioritize cases where noteworthy or derogatory information is developed;
Monitor pending cases, review and revise reports of investigation;
Check for quality and take necessary actions to complete case;
Notate Investigator Quality Performance remarks;
Schedule additional leads as discovered in investigation;
Must have experience reviewing DHS Cases;
QUALIFICATIONS
U.S. Citizenship;
Minimum 18 years of age;
H.S. Diploma or equivalent;
Bachelor's Degree from four-year college or university; experience in background investigations and knowledge of the investigation process to include thorough understanding of Federal Investigative Standards (FIS) requirements and Federal Personnel Vetting Investigative Standards (INVS); or equivalent combination of education and experience.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in oral, written, diagram, or schedule form;
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to present information in an effective manner to senior management;
Proficient with Microsoft Office (Word, Excel, PowerPoint), E-mail, Internet, and database software;
Must have a current (within the last two (2) years) SSBI or active Secret level Security Clearance based on an SSBI.
Hourly Rate or Salary Range N/A – information will be provided on Contract Schedule.